Moss & Flame is an artist-led candle brand creating handcrafted, vegan, soy-based scented candles inspired by café culture, everyday rituals, and modern moods. Each candle is designed to enhance the atmosphere of a space and reflect the personality of the person who inhabits it.

All Moss & Flame candles are made using:

• 100% vegan soy wax
• Premium fragrance oils

Lead-free cotton wicks They are hand-poured in small batches to ensure quality, consistency, and performance.

Yes. Our candles are designed for indoor use when burned responsibly. We use clean-burning soy wax and high-quality fragrance oils that meet industry safety standards. However, proper candle care is essential for safe use.

For safe and optimal use, please follow these guidelines:

• Always place the candle on a heat-resistant surface
• Trim the wick to ¼ inch before each burn
• Never burn for more than 3–4 hours at a time
• Keep away from flammable objects, pets, and children
• Never leave a burning candle unattended

Failure to follow safety instructions may result in fire hazards.

Our candles are made using soy wax and premium fragrance oils that are widely considered safer alternatives to paraffin wax. While our products are not edible or cosmetic-grade, they are formulated for safe aromatic use when burned as directed.

We strive to be environmentally conscious by using:

• Soy wax derived from renewable sources
• Minimal and recyclable packaging wherever possible While no product is entirely impact-free, Moss & Flame is committed to making mindful choices without compromising on quality.

Burn time varies depending on the candle size and usage habits. On average:

• Smaller candles burn for approximately 20–25 hours
• Larger candles burn for approximately 35–45 hours Proper wick trimming and burn cycles significantly improve burn time.

Tunneling usually occurs when a candle is not burned long enough during the first use. To avoid this:

• Allow the wax to melt fully across the surface during the first burn This creates a memory burn and ensures an even melt pool in future uses.

Yes. Each fragrance and batch is tested for:

• Scent throw
• Burn quality
• Wick performance This helps us ensure a consistent and safe candle experience.

Absolutely. Moss & Flame candles are designed to be both functional and aesthetically pleasing, making them ideal for gifting for birthdays, housewarmings, celebrations, or personal moments of indulgence.

Due to the nature of our products, we do not accept returns on used candles. If your candle arrives damaged or defective, please contact us within 48 hours of delivery with photo evidence, and we’ll be happy to assist.

Yes. Once the candle is fully used, you can clean the jar with warm water and mild soap. Our jars are perfect for reuse as planters, storage containers, or décor pieces.

While our candles are made with high-quality ingredients, pets may be sensitive to certain fragrances. We recommend burning candles in well-ventilated spaces and monitoring your pet’s comfort.

All Moss & Flame candles are handcrafted in India in small batches to maintain quality and attention to detail.

Store your candle in a cool, dry place away from direct sunlight and heat. This helps preserve fragrance strength and wax quality.

Yes. We offer bulk and custom orders for gifting, events, and collaborations. Please reach out to us directly via email or Instagram for inquiries.

Moss & Flame follows standard safety practices applicable to scented candles in India. Customers are advised to use products strictly as instructed. Misuse of candles can result in fire hazards.

You can reach us via:

• Instagram DMs
• Email (listed on our website)
• WhatsApp Business

We typically respond within 3-5 working days.